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Oft Asked Questions

About

What is Changelly?

Changelly is an instant cryptocurrency commutation that allows you to commutation crypto fast and buy it with a bank card. The service provides the best crypto-to-crypto rates and supports over 140 cryptocurrencies available for exchange.

How does Changelly work?

Changelly'southward trading algorithm is integrated into the largest cryptocurrency exchange platforms, including Binance, Poloniex, Bittrex, etc. In the span of milliseconds, Changelly makes bids and asks on the platforms, then selects and suggests the best available charge per unit and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain, which is why the exchange rate at the fourth dimension of a transaction may differ slightly from the estimated rate that y'all see when yous begin a transaction. To acquire more about the process, see this article

Why should I trust you lot?

Changelly is one of the most prominent instant cryptocurrency exchanges that has gained the trust of more than 2M users from all over the world. The service provides safe and fast transactions without revealing users identities. We provide the best possible rates by comparing a wide range of reliable trading platforms and work with a list of 140+ cryptocurrencies that is constantly increasing.

Further reasons to trust Changelly:

No deposit storage.
Instant exchange.
Each account is protected with 2-factor authentication and an HTTPS protocol.
More than than ii one thousand thousand satisfied users.

What is an exchange rate?

Exchange rate is the rate at which a unit of one currency can be exchanged for some other. There are ii commutation options bachelor at Changelly spider web and mobile: floating and fixed. Each i is described below to help you choose one that suits you best.

What is a floating exchange rate?

Usually, each transaction gets done at its own unique exchange rate. Due to the volatile nature of the cryptocurrency market place and the ever-changing network fees, the charge per unit might change at any moment, and thus described as "floating".

As a result, you might get a different rate than you lot expected one time your exchange is executed (completed).

Why choose the floating rate on Changelly?

Float could be beneficial when exchanging crypto-to-fiat on a ascent market. Choosing floating charge per unit makes sense if you are willing to take the exchange rate dubiety in favor of a low (0.25%) transaction fee.

Does Changelly fix rates?

Both Changelly website and Changelly mobile apps offer users a way to avert commutation charge per unit gamble during the transaction interval.

To lock the rate, (which Changelly refreshes every xxx seconds), click on the lock icon - that will activate the "set rate" feature and guarantee the charge per unit displayed on the screen. As before long as the transaction is created, a user has 15 minutes to send the money.

Alternatively, users can exchange crypto-to-crypto at floating rates, for which Changelly charges the industry-broad everyman 0.25% fee.

What is a fixed commutation rate?

The fixed exchange rate is a rate that matches the i displayed to the user at the beginning of the exchange, independently from any further rate volatility. Hence, when exchanging crypto at a fixed rate, you lot always know the corporeality you will get from the very start of the exchange.

Why choose the fixed rate on Changelly?

Choosing the stock-still rate makes sense when exchanging crypto while not willing to take exchange rate market risk. This includes cases involving large amounts of crypto and/or periods of extreme market volatility.

Accounts

Why do I need to enter my email?

Your email is required to create an account that grants you lot access to your transaction history, password editing and other business relationship settings. Alternatively, you tin can create an account using an already-existing Facebook or Twitter.

What is the 2-gene authentication?

2FA authentication is a method that keeps your account protected. To log in to your Changelly account, you'll demand to apply a Google Authenticator app. Yous may turn the verification off anytime you want.

What should I do if I lose a device with 2FA authentication?

In case you lose a device with installed 2FA verification, you can disable it by contacting our support team at [electronic mail protected]

Why do I encounter the "suspicious action" notification when I try to sign in?

Unremarkably, this notification is shown if our arrangement detects multiple sequent log-in attempts to your account. It'south not necessarily a break-in attempt, but to foreclose unauthorized access, your account has been temporarily blocked.

In club to restore access to your business relationship, you are required to create a new password. We strongly advise y'all to set a reliable password and to enable 2FA for your account to avoid any security issues in time to come.
Please note that 2FA tin simply be enabled from the web version of our platform.

Transactions

What's a wallet accost?

A wallet is a digital place where you can store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.

Changelly does not provide wallet addresses and never stores user deposits. To commutation cryptocurrencies on Changelly, you demand to provide a previously-existing wallet address where you can receive your exchanged currency.

How practice I get a wallet address?

Just figure out what money you want to purchase and look for a stable compatible wallet. As a rule, each money has its official wallet client.

Annotation that each wallet has its unique address or a tag with a individual key that is required to restore your wallet if y'all lose it. Changelly will never asks for your private keys. Shop them in a condom place and never show them to anyone. If your private keys are stolen, your wallet and all your coins volition be lost forever.

What's the recipient'south address?

In any transaction there is ever a sender and a recipient. The recipient's address is the wallet accost where you will receive the currency y'all buy. For case, if y'all want to buy Ether (ETH), you lot should specify an ETH wallet address in the recipient field, and Changelly will transport coins to this accost once the transaction is complete.

In general, the recipient's wallet address is a customer's address Changelly will send coins to once a transaction is complete.

What is a hash?

A hash (or tx ID) is the unique address of a transaction in a blockchain that acts as a record or proof that the transaction has taken place. Normally, the hash is a combination of digits and lowercase letters (capital in the case of XRP). Whenever yous make a payment in cryptocurrency, yous receive a hash displayed in your wallet. It looks like this:

Every hash should exist located in a blockchain. If you lot accept any issues with a transaction on our platform, our support team may inquire you to provide the hash for the transaction in order to find your payment and resolve the issue.

If you do not know where to detect the hash, please address the wallet support or FAQ.

How do I buy coins?

The exchange procedure is the same for all coins available on Changelly:

Go to changelly.com. Select the coin you want to exchange from (i.due east. the one you already have) from the upper field, and the coin you want to buy (i.eastward. the one you will receive) from the lower field. Click the 'Exchange At present' button.
Double check the corporeality specified, the amount y'all want to get, and click the 'Next step' button.
Specify the recipient wallet address and click Next step.
Once again, double check everything advisedly. Note that the final amount is estimated, and then it may be slightly more than or less at the end of your transaction. If everything looks OK, proceed to the next stride by clicking 'Confirm and brand payment'.
Now your transaction has been created. You lot will run across a QR code and a wallet address below. This is the address to which y'all volition send us the currency you want to exchange. Become to the wallet where you're storing the currency you want to exchange and paste this address into the corresponding field. If you use a mobile wallet app, yous can just scan the QR code we provide. As soon as we receive your coin, we'll commutation it and send it to the recipient address you provided in step 2.
You can see the status of your transaction in your transaction history. Nosotros volition notify you lot as soon every bit your transaction is completed. Transactions are commonly completed within 5-thirty minutes. In some cases, waiting time may increment due to network delays.
Afterwards a transaction is finished, you get a receipt with an output transaction hash. This hash is a proof that your transaction is completed.

What is the maximal/minimal amount?

Changelly doesn't have ready amount restrictions. However, in that location are some cases when a minimum amount applies:

If an amount is very depression, make sure that it will encompass all costs required by a blockchain. This means that the amount you are going to send and the amount you are going to receive should be enough to cover input and output network fees taken past a blockchain.

If your funds to be exchanged are insufficient, yous will come across a message like this.

Delight follow the amount recommendations nosotros provide. Otherwise, there is a loftier risk that your transaction will not go through and your money volition be lost.

For large amounts, there are no restrictions at all. You're free to exchange as large a sum every bit you want. Note that in this case the time of transaction processing will depend on the capacity of the blockchain and the amount of network fees set by your wallet.

Tip: in order to prevent market place pump/dump, dissever a large amount into smaller ones and wait for a couple of hours betwixt sending them. In this case you will not create an overwhelming need for a currency you want to buy, so that its last charge per unit will be much more than profitable.

What are network fees?

Each time whatsoever amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a 'network fee'. The network fee is a commission that a blockchain takes from the corporeality sent in each currency.

Learn about network fees in this commodity

How do I cancel my transaction?

Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, exist sure to double bank check all payment details carefully before sending.

Why is my final amount different?

All transactions take fourth dimension to be processed (usually 5-xxx minutes). Given the volatility of cryptocurrencies, the exchange rate is subject area to change during the processing fourth dimension, which means the final rate may be slightly different from what yous expected. This happens because Changelly doesn't fix currency rates

When should I receive my money?

Changelly transactions take 5-xxx minutes to be processed. If a transaction is large (worth over 1 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity.

Why is my wallet address recognized as invalid?

Changelly supports nearly wallets. If your wallet address is recognized equally invalid, it is usually for i of the following reasons:

Make sure your wallet address matches the chosen cryptocurrency.
Y'all haven't updated or synced your BCH ABC wallet with a blockchain yet.
At that place was a typo or character missing in the address you provided. Make certain that the accost you specify matches the bodily address of your wallet.

Why does my transaction take then long?

Equally a rule our transactions take 5-thirty minutes to be processed. Information technology your transaction takes longer, this could exist due to a variety of factors, including:

Blockchain overload. At that place are many transactions waiting to go through, including yours. This effect occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is await. Changelly has no control over a blockchain overload.
Coin updates. We may turn off some coins to update a client. This tin take some time. You will get your money as presently every bit we turn information technology back on.
DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the but thing to practise is await information technology out.
You lot tin can read a more than detailed caption of each of the higher up issues in this article: About delays.

Why is my transaction however waiting for payment if I've already paid?

In that location are several reasons this might be happening:

The transaction hasn't been included in a block. Cryptocurrencies aren't stable, then modest errors sometimes occur. If this happens nosotros volition either refund you your coin or push button the payment through if yous tin can provide the hash (a tx ID) of your transaction.
ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic (ETC) take the same structure. If y'all send ETC or ETH, make sure that you've selected the advisable transaction blazon on Changelly. For example, if you create an ETH to BTC transaction, brand sure that yous send ETH, not ETC. Otherwise your transaction volition become stuck.
Wrong or missing XEM bulletin. While sending XEM, make certain that you've put the correct message. It'southward indicated here and looks similar a combination of digits and letters. Messages like 'Hey how are you', or 'I dear Changelly' are lovely but won't work, unfortunately.
In case you indicated or forgot to put the valid destination tag for XRP or the valid memo for EOS/Stellar, the transaction won't exist processed automatically and yous'll have to contact our back up team in order for your transaction to be either pushed or refunded manually.
Other internal errors. Even our well-made system can experience lag or other internal issues. If you think this may be the case, please report information technology to [email protected]

What does 'Not still redeemed?' mean

In the Nuance, DOGE or other Bitcoin based blockchains, you may meet the status of your transaction as 'Not yet redeemed'. It ways that your transaction is complete, only it hasn't been used as input for some other transaction. In other words, your coins are received, but you haven't spent it yet. Yous need to update and sync your wallet in order to see the coins reflected in your wallet.

Can I send coins directly to your wallet without creating a new transaction?

All wallet addresses (including memos, destination tags and letters) provided by Changelly are reusable and tied to your recipient address. Yous can send multiple corporeality of coins to the address generated before without creating a new transaction on Changelly. In this instance, your coins sent will be automatically exchanged to the aforementioned currency and sent to the same wallet address.

What is hard fork?

A difficult fork is a mandatory blockchain update that conflicts with the older version. In other words, yous cannot utilise the currency anymore unless you haven't upgraded the client. The reason of a hard fork can exist fixes for a major issues or blockchain improvements. Hard forks should be supported by all members of the crypto customs, otherwise it can lead to blockchain replication.

Destination tags, memos and messages

What is a memo?

A memo is a combination of digits and letters required to assign Stellar to a certain Stellar wallet user. Memos are used in Stellar and EOS wallets and indicated correct here.

In wallet, a memo should expect similar this.

If you want to buy Steems, make sure that you've specified a correct memo while putting in a wallet address.

What is a destination tag?

A destination tag is a short complementary combination of characters required for certain XRP wallets. When buying XRP, make sure that y'all have specified a destination tag, if required. Likewise, when you lot send XRP to united states, do not forget to include the destination tag, provided almost the address you should send to.

What is a message?

A bulletin is an additional tag that is obligatory for certain XEM wallets. When you lot send or receive XEM, make sure that you input a message if required. Basically, the bulletin should look like this:

Bank card payments

What currencies does Changelly accept?

Yous tin buy any of the 150+ cryptocurrencies listed on Changelly. Nosotros accept iii fiat currencies for ownership crypto, namely: USD, EUR, GBP.

How do I buy cryptos using a bank card?

The process is quite simple and takes a few minutes. The proceeding can vary, depending on the crypto-purchase provider (i.eastward. MoonPay, Simplex, Indacoin):

Select a default currency which can be USD, GBP or EUR from the widget menu.
Set the fiat amount and choose the crypto you want to purchase. Transaction limits are set depending on the chosen crypto purchase provider. Detailed information on limits and fees for each provider is given beneath.
Advisedly check the rate and the corporeality y'all are going to receive.
Specify your cryptocurrency wallet address and proceed to purchase cryptocurrency.
In some cases, you will demand to verify your email address past entering a 4-digit verification code you get in your email inbox.
Enter your billing and residential addresses to go along.
Provide your bank card information.
If information technology'due south your first crypto purchase on Changelly, proof of identity will exist required. To verify yourself you'll need to upload the front and back of the document you'll choose:
- International passport
- National ID card
- Driving licence
In near cases, you will too need to upload a selfie. It usually takes between two and thirty minutes to verify your identity.
Within 5-30 minutes, your transaction will be complete and you volition receive cryptocurrency to your wallet and transaction details to the provided email.

For detailed guide in pictures, click the links below

MoonPay Guide on Buying Crypto
Simplex Guide on Buying Crypto
Indacoin Guide on Buying Crypto

Tin I apply bank cards from another region?

You lot may pay with a 3D-secure card from any land and in any currency. However, transactions will be in either USD, GBP or EUR. In order to eliminate costs of multiple conversions, we recommend using USD / EUR banking company cards. We recommend that you should apply debit cards instead of credit ones in lodge to ensure that your transaction won't be declined by a bank (which issued the carte du jour) thus having more than chances to complete the purchase.

Can I pay with PayPal?

At this time Changelly does not have PayPal.

Tin I pay with some other currency?

You may pay in whatever currency that will be converted at the rate of USD, GBP or EUR.

Are there any restrictions on banking concern card payment?

Please note that our fiat transactions are candy by our partners. Each one has some limitations that should exist taken into account.

MoonPay Limitations and Fee

Listing of supported countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Republic of cyprus, Czech Republic, Denmark, Estonia, Republic of finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italian republic, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, United mexican states, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, South korea, Kingdom of spain, Sweden, United kingdom of great britain and northern ireland.

Once a user has signed upwardly and shared basic information, the monthly limit is 150€.

Later a successful identity verification process, the daily limit is 2,000 $/€/£ and the monthly limit is 20,000 $/€/£.

Note:

The daily limit is counted non as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.

The monthly limit is counted as a 31-mean solar day catamenia since purchasing, and not as a month.

Changelly and Moonpay charge a total fee of 7.v%.

Indacoin Limitations and Fee

UK, Canada, and Commonwealth of australia - $200 limit for the beginning transaction, the next buy could be fabricated in 4 days (500$ limit), $3000 after 7 days of the first buy. No more than 3 payments inside the first week. No limits in one calendar month at all.

CIS region (Russian federation/Ukraine/Belarus/Kazakhstan/Armenia/Georgia) - $1000 limit for the first transaction. The next limit increase could be washed in 24 hours. The full limit for the first calendar week is $3000 and for the first month is $10000. No limits in one calendar month at all.

EU and other countries - $500 limit for the first transaction, the next buy could be made in 4 days with a 1000$ limit. No more six payments within the first calendar week. No limits in one month at all.

Changelly and Indacoin accuse a total fee of 10%.

Simplex Limitations and Fee

If a user is from the U.s.a., the following states are not supported at all: Georgia (GA), New United mexican states (NM), Hawaii (Hello), Washington (WA), Oregon (OR), Vermont (VT), Florida (FL), Alabama (AL).

New York (NY) and Connecticut (CT) are currently supported only for the purchase of BTC.

The daily limit is 20,000 USD and the monthly limit is 50,000 USD.

Delight notation that the daily and monthly limits include all fees. Delight also notation that the daily limit is calculated not as a calendar twenty-four hour period, from 00:00 till 23:59, only as a 24-hour period since purchasing.

The daily limit is counted non as a agenda 24-hour interval, from 00:00 till 23:59, but as a 24-hour period since purchasing.

The monthly limit is counted as a 31-day period since purchasing, and not as a month.

Cryptocurrency Withdrawals (BTC-EUR)

Which currencies are accustomed for crypto-to-fiat transactions?

Currently, crypto withdrawals are available from BTC into EURO.

What limits are ready for this transaction type?

While the minimum corporeality of Bitcoin to sell is prepare at 250 EUR, the maximum corporeality is 10000 EUR with Basic KYC. For those who pass the Advanced KYC process, the selling amount is unlimited.

What is the difference betwixt Basic and Advanced KYC procedures?

For the Basic KYC yous must provide the following ID documents:

Passport
ID card (State of israel simply)
Driver'due south license (Israel only)

One time the KYC is passed, you won't be asked to verify your identity once again unless you reach the Advanced KYC limits, which are every bit follows:

over 10000 EUR per 48 hours.
over 50000 EUR in total

For the Avant-garde KYC procedure, yous'll demand to go through a face up to face recognition telephone call, provide an additional ID and sign an additional document that will be provided during the process.

This procedure will be required in instance the size of your transaction exceeds 10000 EUR in 48 hours or if all your transactions in total exceed 50000 EUR.

After the Advanced KYC procedure is passed, there will be no limits for your further transactions.

What is SEPA bank transfer?

Single Euro Payments Area (SEPA) is a payment integration initiative of the European union to simplify depository financial institution transfers denominated in euro. SEPA enables customers to brand cashless euro payments to any business relationship located anywhere in the area, using a unmarried bank account and a unmarried ready of payment instruments.

At what moment does the order's exchange rate gets locked?

The conversion exchange rate gets locked automatically after one confirmation on the Blockchain.

How long does the crypto-to-fiat transaction take?

Your funds will be sent upwards to iii business concern days after the rates were locked, although usually they are sent out inside a few hours of charge per unit locking.

Which countries support crypto-to-fiat transactions?

Crypto-to-fiat transactions are supported past the post-obit countries:

Austria - AT
Italia - Information technology
Kingdom of belgium - BE
Latvia - LV
Bulgaria - BG
Lithuania - LT
Croatia - 60 minutes
Luxembourg - LU
Cyprus - CY
Malta - MT
Czechia - CZ
Netherlands - NL
Denmark - DK
Poland - PL
Republic of estonia - EE
Portugal - PT
Finland - FI
Romania - RO
French republic - FR
Slovakia - SK
Germany - DE
Slovenia - SI
Hellenic republic - GR
Spain - ES
Republic of hungary - HU
Sweden - SE
Republic of ireland - IE
Liechtenstein - LI
U.k. - GB
Kingdom of norway – NO
State of israel - IL

What is the transaction fee for crypto-to-fiat exchanges?

We charge a total fee of 5%, which is currently one of the everyman for crypto-to-fiat transactions on the market.

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Source: https://changelly.com/faq

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